Non-Banking Financial Company
82% TAT Reduction for a Mid-Size NBFC
A mid-size NBFC processing 400+ MSME loan applications per month cut credit decisioning turnaround from 9 days to under 2 days using AgenticLending's full pipeline — from document ingestion through credit memo generation.
The Challenge
What They Were Facing
MidCo NBFC's credit team was processing 400+ MSME loan applications monthly across 12 branches. Each application required manual collection and reconciliation of ITR filings, bank statements (often from 3-4 accounts), GST returns, and bureau reports. Analysts spent 60% of their time on data gathering and verification rather than credit judgment. Average TAT was 9 days from application to credit decision, with 15-20% of applications requiring rework due to inconsistent analyst assessments across branches. The compliance team flagged audit trail gaps in 30% of sampled decisions.
The Approach
How AgenticLending Was Deployed
AgenticLending was deployed as an API layer alongside MidCo's existing Loan Origination System. The Data Ingestion Agent automated document collection and structured extraction from all submitted financials. The Analysis Agent performed ratio analysis, cash flow spreading, and cross-source validation (GST vs. bank statement turnover, ITR vs. declared income). The Risk Scoring Agent applied MidCo's institutional credit policy with deterministic scoring — every score mapped to a specific policy clause. The Recommendation Agent generated structured credit memos with full reasoning chains. All four agents produced traceable outputs: every extracted figure linked back to its source document, every calculation showed its formula.
The Outcome
What Changed
Within 8 weeks of deployment, average credit decisioning TAT dropped from 9 days to 1.6 days. Rework rates fell from 15-20% to under 3% as scoring consistency improved across all branches. The compliance team reported zero audit trail gaps in the first quarterly review post-deployment. Senior analysts shifted from data verification to exception handling and complex credit judgment — the work they were hired to do.
“Our analysts finally spend their time on credit judgment instead of chasing documents across branches. The audit trail alone was worth the deployment.”
— Head of Credit, MidCo NBFC (sample)
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